Desktop Support is one of the most common terms when talking about 1st/2nd/3rd line support technicians and encompasses a number of troubleshooting and support methodologies that will allow learners to appropriately configure and support business-wide users that are using Windows 7 and 8 Operating Systems. Desktop Support Training will give you the skills, knowledge and knowhow to excel in a support based role and is an ideal way to learn the base information that will allow you to grow in the IT sector.
A desktop support specialist usually provides help and advice to users of computer software and hardware. A desktop support specialist may work within a company's information technology department or as a member of the help desk staff at a computer support company. They may also work with individual personal users or as an independent contractor.
An MCSA in Windows 7 or Windows 8.1 validates your ability to identify and resolve the cause of desktop application, network, and security issues. An MCSA in this area validates your ability to support and maintain systems and mobile devices that run Windows 7 & Windows 8.1.
There are 2 levels of qualifications you can receive in Desktop Support, namely;
Desktop Support roles are plentiful within the IT industry and those that possess an MCSA in an area of Desktop Support earn an average of £28,500 (Source: IT Jobs Watch March 2015)
The roles that a Desktop Support specialist can fulfil are as follows:
|Exam Title||Required Exam|
|Windows Operating System Fundamentals||98-349|
|Windows 7, Configuring||70-680|
|Windows 7, Enterprise Desktop Support Technician||70-685|
|Configuring Windows 8||70-687|
|Supporting Windows 8||70-688|
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