Desktop Support Training

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What is Desktop Support?

Desktop Support is one of the most common terms when talking about 1st/2nd/3rd line support technicians and encompasses a number of troubleshooting and support methodologies that will allow learners to appropriately configure and support business-wide users that are using Windows 7 and 8 Operating Systems. Desktop Support Training will give you the skills, knowledge and knowhow to excel in a support based role and is an ideal way to learn the base information that will allow you to grow in the IT sector.

A desktop support specialist usually provides help and advice to users of computer software and hardware. A desktop support specialist may work within a company's information technology department or as a member of the help desk staff at a computer support company. They may also work with individual personal users or as an independent contractor.

An MCSA in Windows 7 or Windows 8.1 validates your ability to identify and resolve the cause of desktop application, network, and security issues. An MCSA in this area validates your ability to support and maintain systems and mobile devices that run Windows 7 & Windows 8.1.

Areas of Expertise

There are 2 levels of qualifications you can receive in Desktop Support, namely;

    • Introductory - Microsoft Technical Associate (MTA)
    • Intermediate - Microsoft Certified Solutions Associate (MCSA)

Training Solution Breakdown:

    • Intuitive and rewarding online training resources
    • Official Microsoft Exams
    • Comprehensive Freephone or email support
    • 24/7 access to training materials
    • Study anytime, anywhere in a world for a flexible learning experience
    • Full mock examinations to fully prepare you for any final exam
    • 12 months (one year) unrestricted access
    • Access to online or classroom training options
    • Progress reviews & comprehensive assessments to ensure efficient understanding of course content
    • Career advice and CV support once training has been completed

What Jobs Will I Qualify For?

Desktop Support roles are plentiful within the IT industry and those that possess an MCSA in an area of Desktop Support earn an average of £28,500 (Source: IT Jobs Watch March 2015)

The roles that a Desktop Support specialist can fulfil are as follows:

    • Desktop Support Technician
    • IT Manager
    • IT Support Specialist
    • Desktop Support Analyst

Exam List

Exam Title Required Exam
Windows Operating System Fundamentals 98-349
Windows 7, Configuring 70-680
Windows 7, Enterprise Desktop Support Technician 70-685
Configuring Windows 8 70-687
Supporting Windows 8 70-688
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    Online Desktop Support Training

    Price from: £315 + VAT

    At Agile IT we offer a wide range of online training courses that have been carefully developed to provide you or your staff if you are making enquirys for your company with the skills to improve efficiency in the workplace, saving you valuable time and money.

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    Classroom Desktop Support Training

    Price from: £N/A - Please Enquire

    If you are unsure about self-motivating yourself and feel more confident studying from a traditional classroom framework then our classroom training solutions will ensure you get to exam standard in a comfortable, tutor lead, environment.

    Find out more now by enquiring within and one of our expert & friendly course advisors will help you in finding the right classroom for you.

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    In-House Desktop Support Training

    Price from: £N/A - Please Enquire

    On the job training is popular form of training. Almost all organisation in the world today, they do plan, develop and organize such courses. They are effective, cost effective and convenient to run.

    Please enquire about our in-house training, and a expert & friendly course advisor will be in touch with you soon.

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